TERMS AND CONDITIONS
Please read the following carefully. Your use of the epolence.com.au website and purchase of products from us means that you agree to these terms and conditions.
REFUNDS AND RETURNS POLICY:
Epolence Pty. Ltd. Refund conditions are in accordance with the Australian Consumer Law outlines for major faults or defects.
This is inclusive of all elixirs created by Epolence Pty Ltd. If you receive a product that is believed to be defective or with fault, please get in touch with us to discuss the matter via email, at info@epolence.com.au. If damage has taken place within the delivery process, the delivery company may be responsible for covering the costs of a replacement product, which will be sent upon receipt of the insured amount from the delivery service. Please see Australia Post for full disclosure of their coverage of damaged and lost/broken goods. https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation
Additional insurance may be added as an option at your written request at info@epolence.com.au.
Epolence Pty. Ltd. products are all 100% natural and because they are for personal use, they are non-returnable (e.g., if you change your mind about the particular blend you have chosen).
If you feel your product is defective in any way, please contact us immediately upon receiving it.
DELIVERY & SHIPPING:
National and International deliveries are all made with Australia Post and their affiliates, of which, a standard delivery charge will be added to the product expense, calculated at the checkout.
Overseas delivery fees are Standard air rates from Australia Post and may change without notice. Insurance is available, as stated above please write to us and to request this.
International delivery rates apply to international orders, regardless of any Special Offers and Discount Codes.
​Epolence Pty. Ltd. is not responsible for lost, stolen or damaged-in-transit parcels.
epolence.com.au delivers to most international destinations. You will be notified of any delivery costs automatically before you submit your credit card details. Orders are despatched with Australia post or international airmail. We will make every effort to deliver within the time stated in your dispatch email, but we will not be liable for any loss caused to you by late delivery. If the products are not delivered within the estimated delivery time which we quote, please contact us by email and we will try and ensure that you receive your order as quickly as possible. Please order from epolence.com.au with enough lead time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this. This does not affect your statutory rights as a consumer.
PAYMENT OPTIONS:
Epolence Pty. Ltd. Uses a PayPal payment gateway to securely process all electronic financial transactions. Here are links to the PayPal Privacy Policy and Terms of Use. Payment must be made before the order is sent. Please note, you do not need to have a PayPal account to use this facility.
PERSONAL RESPONSIBILITY INFORMATION:
At Epolence Pty. Ltd., we have ensured that all elixirs brought to you are of the highest quality. Please note, that we have given a caution for all our products, as rapid healing symptoms may occur even though all of our blends are gentle in nature, each individual’s experience can be quite different. Each elixir is advised to be taken with wisdom. We are not responsible for the misuse of any of our products.
We are not medical professionals nor claim to be, we advise that you please seek proper medical advice from such should you deem it necessary.
If you experience any adverse reaction or response, please cease use immediately and by all means contact us with this feedback.
Product statements have not been evaluated by the TGA.
As stated, if you have a pre-existing medical condition, it is your personal responsibility to research alternative healthcare options and make sound healthcare choices.
ORDERING
When you order from epolence.com.au and you add items to your cart, a file is created on our server which stores details of your purchases. This file is linked uniquely to your browsing session and cannot be viewed by anyone else. When you complete your order, we ask for personal information about you, such as your full name, address, e-mail address, phone number and credit card details. This data will only be shared with our payment service provider and delivery services, and only for the purposes of processing and shipping your order. We do not store your payment details.
We only collect anonymous, non-personal data, such as how many times a product is purchased or viewed, in order to continually modify our website to suit the browsing trends of our users.
EXTERNAL WEBSITES
This privacy policy covers the usage of epolence.com.au only. Where we have linked to external sites, a different privacy policy may apply.
AVAILABILITY
We try to keep epolence.com.au as up-to-date as possible but cannot guarantee that any particular product will always be available. If we can’t supply a product, you will not be charged for it and we will refund or credit your account with the amount debited by us.
If we cannot supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, we will give you an estimated time of production of that blend, you may cancel your order and we will refund you the money you have paid for it, if the new date is unacceptable.
OUR INTELLECTUAL RIGHTS
epolence.com.au does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them, this applies to our Orb artwork also.
The copyright in epolence.com.au and the content of all the software, website and pages relating to the epolence.com.au website is owned by epolence.com.au, unless otherwise specified and may not be used, copied or altered without our expressed consent and agreement.
Copyright extends to the design, look and feel of epolence.com.au, all photographs on it and its marketing materials.
You may use epolence.com.au for private and personal non-commercial use only – i.e., to view, copy and print portions of epolence.com.au for the sole purpose of placing orders. The materials on epolence.com.au may not be used for any other purpose.